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Shipping and Delivery

SHIPPING & DELIVERY

 

We understand at Wolfe and Ordnance that you want your order fast! That's why we offer the following delivery methods.

 

FREE SHIPPING ON ALL AUSTRALIAN ORDERS OVER $150

 

SHIPPING - IF YOU PLACE AN ORDER BEFORE 3PM, IT WILL BE SENT THAT AFTERNOON.  

 

Australia – Orders over $150 AUD – FREE Shipping with Sendle

  • Free shipping within Australia - In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-6 days.

Australia – Orders under $150 AUD – Standard Shipping with Sendle $9.95

  • Australian Orders under $100 AUD - Flat Rate $9.95 AUD Shipping
  • Aus delivery 2-6 business days depending on lodgement and destination points.

Australia – Express Shipping $12.95

  • Australian Orders - Express - Flat Rate $12.95 AUD Express Shipping
  • Aus delivery 1-2 business days - Metro (excludes weekends and public holidays). Next day shipping for order's placed before 1pm (AEST).

New Zealand – $20

  • Australia Post Express Shipping in New Zealand
  • Orders over $200 AUD - FREE Express Shipping
  • Orders under $200 AUD - Flat Rate $20 AUD Express Shipping
  • Delivery 2-5 business days - Metro (excludes weekends and public holidays).
  • Please note to use the currency convertor as all prices are listed Australian dollars including shipping.

Worldwide – $30

  • Australia Post Express Shipping International
  • Orders over $300 AUD - FREE Express Shipping
  • Orders under $300 AUD - Flat Rate Express Shipping $30 AUD
  • Delivery 7-15 business days Metro (excludes weekends and public holidays).
  • International shipping costs do not include any import duties or taxes you may incur.
  • Please note to use the currency convertor as all prices are listed Australian dollars including shipping. 
  • Coronavirus: International updates: We are currently experiencing delivery delays to all international orders. 

Please note: that all product prices indicated and payments made on this site are in Australian Dollar currency. All prices include GST, and other taxes and duty where relevant.  

 

TRACKING YOUR ORDER

How to track the status of your order -

Once your product is packed and dispatched we will send you an email, with a unique tracking code and a link for you to track how far away your order is to your door. Deliveries are sent during normal business hours between Monday and Friday, 9-5pm.

Purchases made on weekends and public holidays will be processed on the following business day.  

 

IN STORE PICK UP

Click and Collect -

We offer a pick up option if you live locally to the Brisbane area. Simply select click and collect at the checkout. You will be contacted when your order is ready for collection, all click and collect orders are ready in store within 30mins.

Please note: if you choose the pick up option your item will come from the boutique and you will need to abide by the in store returns policy. Please see the policy below:

Our boutique and our online store operate separately. No online returns will be accepted in store and no in store returns will be accepted if shipped to our online store. Our in store policy is as follows; Purchases made in Wolfe and Ordnance stores cannot be returned to the Online Store. For purchases made in Wolfe and Ordnance Stores, no refunds unless required by law. Returns other than for faulty items must be made within 7 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.   

 

SHIPPING POLICY

  • All orders are shipped within 24hrs of receiving an order.
  • The delivery times provided are estimates only.
  • Please ensure a street address and phone number is supplied. Please ensure you enter the correct delivery address. Wolfe and Ordnance can not be held responsible for incorrectly entered delivery addresses.
  • Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
  • All local customs, import duties and fees are to be paid by the recipient of the parcel. Orders cannot be returned to sender and Wolfe and Ordnance will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Wolfe and Ordnance will not be held responsible for any loss of funds as a result of this occurrence.

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