Terms and Conditions

Details on company policy, shipping and returns.

TERMS & CONDITIONS IN SHORT 

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Wolfe and Ordnance, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Wolfe and Ordnance as responsible for the personal information.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Wolfe and Ordnance reserves the right to amend any information without prior notice.

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. 

ADDITIONAL INFORMATION: Wolfe and Ordnance reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Wolfe and Ordnance has the right to cancel the order and refund any amount paid in the best way. Wolfe and Ordnance shall also notify the customer of equivalent replacement products if available. All enquiries: info@wolfeandordnance.com  

LOCAL TAXES: Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

COOKIES: Wolfe and Ordnance uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Wolfe and Ordnance without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Wolfe and Ordnance we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

RETURN POLICY: We understand that sometimes, the order you’ve made simply doesn’t work for you. We’re here to help! Please reach out to info@wolfeandordnance.com for any returns inquiries and we will do our best to help. If you are eligible for a return, you will be issued a RETURN AUTHORITY.

We will happily provide a refund on full priced clothing within 7 days (Australian orders) and 14 days (International orders) of receiving your order, purchased via Paypal or Credit Card. Item(s) need to be returned within 7 days (Australian orders) and 14 days (International orders) of receiving your purchase. We consider your purchase to have been received according to the date of delivery, as provided by our postal provider.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Item(s) need to be unworn and unused with the original tags still attached.

Returned items must reach our warehouse within 7 days of receiving your purchase. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund, exchange or credit note for the purchase price.  

PRICING AND AVAILABILITY: Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Shipping costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

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